I am a client at Discovery Health and have been for a some time.
Dating after bilateral mastectomy
Phone them about it and they said that they will correct it and notify me its done!
They send me mgs that its been corrected but when they send me the certificates all details was still wrong!!
In addition we had to make ridiculous co-payments because the benefits of this medical aid was insufficient. I Have been with Audi Center Springs For four years and left the company. The new company Auto Alpina medical aid is Discovery.
This only lasted a few months before we decided that something has to change. As from 1st of May 2017 the debit order at Audi Center was stop and I went over to Discovery.
First i asked them to amend the selected scheme to a lower and affordable one. So what's the use of paying a medical aid if you can't get help when you need it. It baffles me how a medical-aid can refuse payment for a chronic, degenerative condition where x-rays clearly indicate the osteo-arthritis in the joint,can be considered a 'non-pmb' condition.
I had to submit endless documentation, I had to call and email 2/3 times a day, I was still ignored and told it will take some time. Bonitas also decided not to oay for 1 day in hospital stay while their authorisation quite clearly indicated 7 days. I submitted my forms by email for reinstatement of my Dependets that I renew every year as my dependent because they are over 21years of age. I enquired 13th of June about the status of my request the consultant that I spoke to said nothing was received on the same day I resent forwarding the same email.
My youngest daughter was taken in to emergancy for broncospasm on saterday evening after she could not breath earlier the day and the paramedics nubulized her at the school.
Then i took her to my gp and gave her the medisine he pridcribed she started vomating later and her eys and face swole up.
I am a diabetic and have been part of the CDE until I changed my plan from Classic Comprehensive to Classic Priority and hence had to leave CDE.